Shipping policy

Shipping methods

Standard shipping: Free logistics service, estimated timeframe for logistics is 14-28 days, supporting most countries around the world, remote countries and regions cannot be served due to logistics constraints

Express shipping: Paid logistics services, logistics estimated time limit of 7-14 days, currently only supports United Arab Emirates, United Kingdom, United States

Delivery time

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

Total time is the sum of processing time and shipping time. Normally, we will deliver your package within 14-28 natural days, in case of holidays or natural disasters, there may be a delay.

Processing time = the time between when you place an order and when we ship it (1-5 days);

Shipping time = the time between when your order has been shipped and delivered to you(13-23 days);

All items sold at Socofysite are guaranteed to be delivered in 28 days, in case of holidays or natural disasters and force majeure reasons , there may be a delay.

If there is a delay under normal circumstances, you can apply for after-sales service. After-sales service not available under the following circumstances:

Delays caused by the buyer providing incorrect or incomplete delivery information;

Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

Any un-insured order that is lost or stolen;

Delays in delivery caused by any other beyond Plzmart's control, such as public holidays and Customs issues.

Note: We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.